80 000 mystery shopping / year
352 000 calls / year
30 000 mystery shoppers
55 CATI positions
… because the dramatic change you are currently experiencing requires modernising the business of "cross channel retailer", the quality of service "delivered" and the Customer's posture.
… a measurement or study programme has become a fully fledged steering and stimulation tool at a time when your core business, trading between people, is undergoing major changes (dematerialisation, instant response, big data), in a context of the gradual opening of markets and distribution channels. The double transformation will succeed if you succeed in shifting the focus of your teams at the same time, in the same direction, with the same desire to serve customers.
Our experience helps us support major "brands", in similar contexts, with significant challenges.
We have focused on the "visible" challenges, those that we have made emerge from our culture built over 25 years of existence, those that we have identified based on our experience in supporting our clients, brands that are close to you or companies that have undergone the same type of transformation as yours.
This is why our team of "Quality Partners" is eager to get to know you better.
Qualimetrie has been supporting organisations in the management of customer experience both in BtoB and BtoC.
For each situation, we identify the methodology better suited to your needs and your culture.
"Mystery" visits, calls, emails, with qualified shoppers for reliable, quality surveys.
Roundtables, quantitative studies, qualitative studies, online forums, our tools help you identify all the signals and point you in the right direction.
Auditing organisations on the "fundamentals" of the standards implemented to serve customers.
Measurement of the web/cross-channel customer journey that helps measure, in a unbiased manner, the journey of the customers.
Perception and expectations of internal and external customers.
Ad hoc studies, desktop monitoring, concept tests, we determine your targets and objectives and support you in anticipating the market
Here is a non-exhaustive list
+33 (0)3 20 81 90 40